Mellon Direct Solutions is a leading provider of comprehensive call center solutions, born from the integration of telecommunications and electronic customer service expertise of Piraeus Direct Solutions. As part of Mellon Technologies' digital strategy, we bring decades of experience, dating back to April 2000, in serving as a trusted Contact Center services provider for the Mellon Group and other prominent organizations prioritizing exceptional customer support.

With a strong foothold in both Greek and regional markets, our expertise extends beyond traditional call center services. We have played a pivotal role in establishing call centers across seven Mellon Group subsidiaries abroad, positioning ourselves as premier operational and technical consultants.Committed to excellence, Mellon Direct Solutions adheres to ISO 9001:2015 Quality Management System standards, ensuring efficiency and credibility in all our operations. Additionally, our certification in ISO 27001:2005 Information Security Management System underscores our dedication to maintaining the integrity and confidentiality of information management.

Our comprehensive service offerings include customer service, technical support, complaint management, sales, market surveys, and more, all delivered through our 24/7 Inbound Calls Service. Furthermore, we offer tailored outsourced customer service training, analyzing training requirements and providing customized solutions to enhance our clients' service capabilities. At Mellon Direct Solutions, we strive to set new standards in customer service, continuously improving our services and developing our people to provide a unique and unparalleled customer experience.